Taxes & Fees

Taxes:  These taxes are imposed by state, local, and municipal governments.  Customer is responsible for and shall pay any applicable federal, state, municipal, local or other governmental sales, use, excise, value-added, personal property, public utility and other taxes.

Universal Service Surcharge: This fee is used to recover contributions Altus is required to make to the federal Universal Service Fund, which provides support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries. Altus is permitted, but not required, to recover these costs from its customers. The Federal Communications Commission (FCC) sets the applicable USF contribution factor on a quarterly basis and is subject to change.  To learn more, including how funds are collected and disbursed visit

E911 Fee: This fee is used to recover Altus’s costs directly associated with providing 911 and E911 for customers.  Altus incurs charges imposed by local governments to help pay for emergency services such as fire and rescue.  As of April 1, 2020, this fee is $1.50 per line (fax, voice, softphone).

Regulatory Recovery Fee:  The Altus Regulatory Recovery Fee (“RRF”) is a fee that Altus charges to recover the various costs and expenses incurred in connection with complying with various federal, state, and local telecom requirements and programs:

  1. complying with legal, regulatory, and other requirements, including without limitation federal, state, and local reporting and filing requirements;
  2. local number portability, ensuring customers can readily transfer their number to and from Altus; complying with the North American Numbering Plan (NANP);
  3. responding to subpoenas, civil investigation demands, and other official requests, and otherwise assisting with official investigations; and
  4. reporting and managing payments to third party telecommunications services providers;

The RRF varies periodically. As of April 1, 2020 the RRF is $1.84 per line.