Altus Return Instructions

Guidelines for Good Packaging You can help to ensure that your package arrives safely and on time with these packaging guidelines and procedures developed from UPS research. • Use a rigid box with flaps intact • Remove any labels, hazardous materials indicators, and...

ALTUS CALEA Compliance Policy & Statement

ALTUS CALEA Compliance Policy & Statement Altus is an interconnected Voice Over IP (VoIP) service provider and must comply with the Communication Assistance for Law Enforcement Act (CALEA), which was extended to VoIP carriers in 20041. Altus works with its...

ALTUS 911 Policy & Disclosure Statement

ALTUS 911 Policy & Disclosure Statement Pursuant to the FCC’s VoIP E911 Order1, all interconnected VoIP service providers, like Altus, are required to “advise every subscriber, both new and existing, prominently and in plain language, the circumstances under which...

ALTUS HIPAA Compliance Policy & Statement

ALTUS HIPAA Compliance Policy & Statement The use of the Altus communications services does not require the use of PHI or ePHI. However, we have taken steps to ensure that our services are secure and, in their default settings, compliant the with HIPAA security...

ALTUS TAXES & FEES

ALTUS TAXES & FEES State & Local Taxes: These taxes are imposed by state, local, and municipal governments.   Universal Service Surcharge: This fee is used to recover contributions Altus is required to make to the federal Universal Service Fund, which...