The Limits of Remote Working

For the past six months, as the pandemic as upended workforces everywhere, we have been preaching the merits of modern business communications and how these tools can enable remote workers and dispersed teams to function effectively across different locations, devices...

Cloud Contact Center in Focus

Cloud Contact Center is top of mind.  According to a recent survey of 700 contact center executives, over 62% plan to implement a cloud contact center withing the next 18 months.  Over the next several weeks Altus will be hosting a series of virtual lunch and learns...

A Tale of Two Teams

It was the best of teams, it was the worst of teams, it was the age of wisdom, it was the age of foolishness, it was the epoch of Mobility, it was the epoch of Quarantine, it was the season of Work From Home, it was the season of No Work At All, it was the spring of...

Surveys Show WFH Shift

Sometimes the industry analysts come down from their ivory towers with research findings that surprise the rest of us.  This is not one of those times.  Over the past three months there has been an unprecedented surge in work from home (WFH) and mobile workforce. Most...

Business Continuity or Bust

As many states begin to reopen, organizations of all types are faced with a new normal. How do we make sure our team members have all the tools they need to effectively and efficiently communicate and collaborate, both internally and externally? Much like other...

A New Way to Work

Whether by force of circumstances, or by choice, companies around the world are rapidly moving towards a new normal when it comes to enabling remote workers.   Businesses of all shapes and sizes are sharing their ideas on how to promote a healthy and productive remote...