It was the best of teams, it was the worst of teams, it was the age of wisdom, it was the age of foolishness, it was the epoch of Mobility, it was the epoch of Quarantine, it was the season of Work From Home, it was the season of No Work At All, it was the spring of hope, it was the winter of despair, we had every method of communicating before us, we had no way of communicating betwixt us, we were all going direct to cloud communications (UCaaS, video, seamless solutions, etc.), we were all going direct the other way (PBX, TDM, disparate point solutions, etc.) – in short, it was the modern worker’s experience in the age of the Coronavirus pandemic.
No event in the annals of business communications has separated teams that were prepared from teams that were not like the recent outbreak of COVID. The pandemic, however unlikely, immediately highlighted the importance of having legitimate business continuity, work-from-anywhere and mobile-first business communications tools. Even within industries, there have been clear winners and losers based on their preparedness and adoption of modern technologies like hosted VoIP, team collaboration, and video conferencing. Some companies have moved forward with their business as if nothing bad has happened. Others have almost ceased functioning altogether.
What had been a very pronounced and steady trend away from legacy technologies like the PBX and towards the modernization of business communications (Gartner stopped covering on-premise communications in 2019, for example), became and avalanche during the first and second quarter of 2020 as teams of all shapes and sizes struggled to stay connected during the pandemic. Providers of video and UCaaS, like Altus, saw an unprecedented surge in usage, inquiries, and new business. Zoom Video and Microsoft Teams experienced upticks in volume. Cisco CEO Chuck Robbins noted that Webex usage was up at peak hours more than 24 times where it had been historically, for example.
As business leaders, CIOs and IT decision-makers grapple with what it means to operate for a prolonged period with social distancing measures in place, one thing is certain: having modern, work-from-anywhere business communications tools is an essential part of a successful strategy. Don’t let your team fall victim to bad technology.
Altus is the premier service provider for Webex calling, video and collaboration, providing companies of all shapes and sizes with flexible and secure technologies that help employees and customers stay connected more easily. Simplify your business communications today. Visit www.altustechnology.com or call toll free 866.922.4001.